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Aquatiere FAQs

Frequently asked question

How can we help?

Need help finding the right water softener, water filter system and filter replacement catridges that suits your needs? Find answers your questions below and if still unsure don’t hesitate to contact us.

Water
Softeners

Whole House
Water Filters

Aquatiere Products

Health and
General

Shower
Filters

Replacement Cartridges & accs

Installation & Maintenance

Shipping
& Returns

Water Softeners

Which is the best water softener on the market?

In our opinion, salt based water softeners are now seen as a bad choice by many individuals. This is mainly because of their impact on our diminishing clean water supplies and the fact sodium is added to the water. We at Aquatiere are fully focused on eco-friendly, sustainable water treatment solutions. We firmly believe that our Pureau range of saltless water softeners are the right choice in 2024. Pureau saltless water softeners produce safe, filtered non-scaling quality water throughout the home and are ‘best in class’ for saltless water softening products.

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I live in a hard water area – which system is best for me?

Our Pureau range of saltless water softeners are best for hard water areas. The combination of scale control and advanced water filtration makes them the best choice for those suffering from the effects of hard water.

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Why do people choose saltless water softening solutions?

Many people do not like the idea of regularly adding salt to a water softener. Reasons include space for salt storage, regular maintenance, pollution of ground water, they have a septic tank, their boiler manufacturers warranty will be invalid if they fit a salt based softener and they are concerned about ingesting sodium.

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What is the benefit of installing a salt free hard water solution?

There are major benefits after installing a saltless water softening solution.There is no need for salt storage or regular topping up of the brine tank. It will not produce unnecessary pollution which will effect the ground water and river health. A saltless softening solution does not kill the Aerobic bacteria in a septic tank, will not cause corrosion in boilers, and due to a simpler installation it doesn't require drinking water isolation, electrics or drainage. A major benefit is it produces filtered water throughout the home, increases the efficiency of the heating system and protects plumbing from corrosion and scale build up.

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Can a Pureau saltless water softener reduce my heating bills?

Yes. Limescale acts as an insulator. For every 1mm of scale, heating efficiency is decreased between 7-10%. Hard water can reduce the efficiency of heating units by up to 50% with 4% loss of efficiency for each 5 grains per gallon of hardness. The impact of limescale on energy bills is significant. The efficiency of the heating element has been decreased and so more energy is required to generate the same level of output, meaning more spending. It has been found that per 50 gallons of hot water there was an estimated 4% increase in cost. A report on water by the UK Ministry of Health found a similar level of impact, reporting that 0.5mm of scale increases fuel costs by 9.4% Aquatiere products have been developed to prevent the formation of limescale and reduce your energy bills

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How does a Pureau system compare against a traditional salt softener ? – the facts.

Traditional water softeners purely rely on ion exchange resin to remove hardness minerals from water.  They do not filter anything out of the water, they just add sodium in exchange of the hardness minerals.  Our Pureau saltless water softeners use a variety of methods to create filtered, non scaling water throughout the home. Performance 

  • 98% Chlorine
  • 98% Chloramines
  • 85% Fluoride
  • 99% E Coli
  • 99% Herbicides
  • 99% Pesticides
  • 99% THMs ECBs TMEs
  • 99% Trihalomethanes
  • 98% Pseudomonas
  • 98% Solvents incl PCBs PAHs
  • 95% Benzene
  • 99% Sediment
  • Trace Heavy Metals
  • Aluminium Trace
  • Arsenic (trace levels often found in tap water)
  • Lead Trace
  • Bad Tastes
  • Odours

Our Carbon they remove a wide range of different contaminants, including steroid estrogens and many estrogenic substances like trihalomethanes.

The difference between Salt softening and saltless conditioning

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Will a Aquatiere product help with my skin condition?

Yes. Aquatiere has over 20 years of experience with helping individuals ease the unpleasant effects of bathing or showering in tap water. our filters were developed for helping people suffering with skin irritation conditions and should be able to alleviate many of the issues caused by water on sensitive skin, Our shower filters and whole house water filtration systems are used by thousands of happy customers.

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Whole House Water Filters

What does a whole house water filter do?

A whole house water filter provides clean water for the entire home — not just your kitchen tap. This includes when you shower or bathe, when you brush your teeth in the morning, when you wash your vegetables before cooking, or when you refill your pet’s water bowl. In essence, the water filter becomes a safeguard for all of the taps, showerheads, and water-connected appliances in your house. These systems work to prevent contaminated water from entering the home for all of the uses we mentioned above, and more.

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What does an Aquatiere system filter out of water?

Performance

  • 98% Chlorine
  • 98% Chloramines
  • 85% Fluoride
  • 99% E Coli
  • 99% Herbicides
  • 99% Pesticides
  • 99% THMs ECBs TMEs
  • 99% Trihalomethanes
  • 98% Pseudomonas
  • 98% Solvents incl PCBs PAHs
  • 95% Benzene
  • 99% Sediment
  • Trace Heavy Metals
  • Aluminium Trace
  • Arsenic (trace levels often found in tap water)
  • Lead Trace
  • Bad Tastes
  • Odours

Additionally our Carbon they remove a wide range of different contaminants, including steroid estrogens and many estrogenic substances like PFAS including microscopic plastics.

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How do I choose a water filter system for my home?

Ask yourself these questions. “what is the issue I want to resolve?” - “ Is the filter I need for Health , a hard water solution or do I simply want to improve the water quality?” - “ Is the filter for a single point of use application or a whole house?“ This will narrow down your search to the relevant product filtration options that best match your requirements. These are categorised on our shop page. Whole House Water Filter Solutions - Point of use Drinking Water and Appliance Filters - Commercial Application Filter Solutions and Point of use Drinking Water and Appliance Filters

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Why should I buy a water filter?

Water filters provide a much more thorough filtration than municipal water providers offer as it travels through a deteriorating network of pipes to your property which can impart pollutants and even lead to your water. Chlorine, Chloramines and Fluoride are added by the suppliers to prevent diseases such as cholera, dysentery, and typhoid and reduce tooth decay. Consuming and bathing in chlorinated water is potentially harmful. Filtering your drinking water can protect you from these harmful contaminants.

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How do we know what is in our tap water?

One way to learn about your local drinking water quality is to read the annual drinking water quality report/consumer confidence report that water suppliers now send out by July 1 of each year. The reports are often sent out with water bills, but they may be sent separately. However it is known that certain contaminants are not removed by your supplier and those include PFAS's including micro plastics, precsription drugs, hormones, cysts, trihalomethanes, additionally VOC's and other harmful compounds can enter the plumbing network.

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Which is the best alkaline water filter?

Alkaline water is produced by increasing the pH (potential Hydrogen) and ORP (Oxygen reduction potential). The Aquatiere filter range contains Ceramet™ which increases the pH by electrolytic activity and increases ORP by Magnesium H2O activity. This combined technology creates stable alkaline high ORP water which is produced by our water and shower filters.

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Can Aquatiere water filters remove lead?

Yes, Aquatiere water filters can remove Lead with a combination and choice of technologies including our Advanced carbon fibre-based or ion exchange resin filter cartridges specifically made for this purpose.

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Can Aquatiere filter remove pesticedes?

Yes, Aquatiere water filters can remove pesticides with a combination and choice of technologies including our Advanced carbon fibre-based filter cartridges specifically made for this purpose.

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Which water filter removes plastic particles?

Aquatiere has a range of Ultra Filtration (UF) products which can be added to our filter systems. Water ultrafiltration (UF) is a filtration process that uses standard home water pressure to push water through its semi-permeable membrane. Ultrafiltration (UF) removes viruses, bacteria, as well as PFAS’s and other suspended particles from your drinking water. Particles of high molecular weight are unable to pass through the 0.01-micron UF membrane so that only fresh water and dissolved minerals get through.

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Can I drink the water from a Pureau/Purest system?

You can drink the water from every tap supplied by the Aquatiere Pureau range of water filters. The systems do not add sodium to the water making it safe to drink. Pureau water filters provide the ultimate in filtered drinking water throughout the home.

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What is the difference in annual costs between a salt based water softener and a Pureau water filter system?

An average salt based water softener requires salt, power and regular regeneration. Salt cost per month £12.00, Electricity £1.50 per month and water using 100 litres per regeneration £1.10 = £14.60 or £175.20 per year. There are also unseen costs such as increasing water and sewage bills due to the regeneration process. Using our Aquatiere Pureau 2 saltless water softener as an example, it does not require salt or electricity. It is cartridge based, the Main cartridge which lasts for 36 months and costs £162.44. The annual carbon filters and Ion exchange cartridges costs £193.23 over 3 years. The cost per year is £119.00 , which includes whole house filtration that salt softeners do not offer.

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What is cheaper to fit? Salt based water softener Vs Pureau/Purest systems?

Salt based water softeners require power, drainage and a separate drinking water supply to be fitted. Our Aquatiere Pureau/Purest systems are simply intalled into the incoming main with none of the additional requirements of a salt based softener. You can expect to pay up to 50% less when fitting a Pureau/Purest system.

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How does a whole house water filter work?

Step 1 – Activated Carbon

Municipal water companies use harsh chemicals like chlorine and chloramines to treat your water before they send it to your home. Unfortunately, these contaminants can linger in tap water after treatment, and be present in the water you use for drinking, cleaning, and bathing. In fact, the contaminants can even evaporate in shower steam, contaminating the air you breathe. Activated carbon effectively reduces chlorine  — besides improving air quality, removing these contaminants have multiple benefits for your well-being. Activated carbon is also the most popular water filtration media on the market. It’s essentially made up organic material with high carbon content (like wood, coal, or coconut shells). When it’s heated up (in such a way that it doesn’t burn), it results in char. That char is then treated to create a porous material that binds to impurities, pulling them out of the water. Moreover, the Activated carbon method comes recommended by the European Protection Agency (EPA)  to give you that extra layer of protection from a wide variety of contaminants that might still be present in your water supply.

Step 2 – Aquatiere's Ceramet and Ecosorb

Many water systems suffer from the adverse effects of scale build up leading to equipment failure and high heating bills. Iron in water can cause corrosion and in exptreme cases pipe bursts and leaks. We combat these issues using our advanced blend of active ceramics and our own technically advanced ion exchange resin.

Ceramet is used to aid in the reduction of chlorine and Fluoride and to inhibit the growth of algae and bacteria in the filter whilst removing heavy metals and other contaminants. It achieves this by absorption and ionisation (REDOX) of the contaminants. Ecosorb is used to prevent the formation of hard scale in pipework and equipment. It achieves this by a method called Template Assisted Crystallisation (TAC). Put simply, the calcium and magnesium ions in the water gather on the surface of the TAC media and form tiny hard scale particles that break away in the water flow, these ready formed beads of scale simply pass through the water system. An additional benefit is that they ‘drag off’ existing scale on surfaces eventually ridding systems of existing deposits.

Step 3 

While our post-filter is the smallest part of the process, it’s mighty. Our post filter uses hydrogen-based ion exchange to further improve water quality. It essentially acts as a polishing agent, catching some of the remaining hard scale beads and organic particles that might still be in your water.

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How do I choose the size of my Pureau system?

The sizing of a Pureau saltless water system is achieved by counting the number of bathrooms in your property. 1 bathroom would require a Pureau 1, 2 bathrooms a Pureau 2, 3 bathrooms a Pureau 3 - its that easy. Toilets do not count as bathrooms.

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I want to establish the required size of my whole house water filter system. What counts as a bathroom?

Only rooms with a shower or a bath count when sizing our whole house water filtration and scale control systems such as Pureau or Ecopure models.

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Does a toilet count as a bathroom when sizing a Aquatiere whole house water filter?

No, toilets do not count in terms of a bathroom when sizing our Pureau, Purest, Ecopure, No Scale or other whole house water treatment systems.

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What domestic water systems will the Pureau products be suitable for?

All current domestic water systems are compatable with our Pureau water systems. Direct feed hot water systems and those with a combination boiler are the most suitable but the older systems that comprise of a water storage tank in the loft and a hot water cylinder in an airing cupboard can be treated (with an additional drop in unit for the cold water storage tank).

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Will the Pureau range be compatible with an old gravity fed boiler system?

Yes. The only additional requirement is for a drop in unit for the cold water storage tank in the loft space. This ensures that the water in the tank remains bacteria free even in the hot summer months. The Pureau water filtration system will supply water directly to the mains supplied taps in the house (normally the kitchen sink and some toilets) and to the cold water storage tank which will supply water to the bathrooms.

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What is the smallest space an Aquatiere whole house water system will fit in?

Our smallest addition to the Pureau range is Purest water. This compact whole house water filter will fit into a space less that 400mm square, is less than 400mm high, meaning that it will easily fit into most single under sink kitchen cabinets. There are different fitting kit choices to enable you to configure the filters in the most suitable way for your available space.

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What is the minimum recommended water pressure for an Aquatiere whole house system?

The minimum recommended water pressure for Aquatiere's water filter systems is 3 BAR.

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Aquatiere Products

What is Aquatiere’s vortex technology?

Aquatiere's Vortex technology works by passing water through a vortex tube that splits the streams of water that emerge from the other side and collide creating hydrodynamic impact pressure which results in high intensity ultrasound due to pressure variations of cyclic ultrasonic waves in the liquid. This pressure wave causes the membrane surrounding bacteria to break down killing it.

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What are the benefits of Aquatier’s vortex technology?

Aquatiere's Vortex technology works by passing water through a vortex tube that splits the streams of water that emerge from the other side and collide creating hydrodynamic impact pressure which results in high intensity ultrasAquatiere’s vortex technology can save energy costs. The softer and vibrant water travels easily through the pipework. When entering a pump, the friction on the impeller is reduced improving efficiency and increasing pump life achieving better flow due to friction loss, cutting down on pumping costs. Has zero by-products and reduces your environmental impact.ound due to pressure variations of cyclic ultrasonic waves in the liquid. This pressure wave causes the membrane surrounding bacteria to break down killing it.

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Can Aquatiere products removes plastic particles?

Yes, Aquatiere water filters can remove plastic particles with a combination and choice of technologies including our Advanced carbon fibre-based and UF (ultra filter) cartridges specifically made for this purpose.

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What Aquatiere products are best for a direct plumbing system with a Megaflow hot water cylinder?

All of our whole house products such as Pureau and Ecopure products are fully compatible with direct hot water systems. Direct hot water systems tend to run at higher pressure than other systems making them ideal for higher demand larger properties.

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Can a Aquatiere water system be used with a borehole or well?

Yes, All of our wholehouse water treatment systems are suitable for use on borehole or well water supplying a home. Additional treatment will be required and we recommend a sediment filter as well as a UV unit or UF (Ultra filtration cartridge) to ensure water safety with regards to bacteria and sediment. A popular choice is our Ecopure whole house system combined with a UV or UF filter.

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Health and General

Why is Aquatiere’s Purest water filtration the best?

Aquatiere’s vortex technology is a method of creating a swirl of water within the Aquatiere filter. This moving water covers the surface of the media inside the filter increasing its capacity to treat the water. When used as an addition on the exit pipe from a Aquatiere water filter the water is energised making it kinder to your body.

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What are forever chemicals also known as PFAS’s?

Forever chemicals, also known as PFAS (per- and polyfluoroalkyl substances), are a group of synthetic compounds that have raised significant concerns due to their persistence in the environment and potential health effects. This PFAS exposure can lead to hiigher rates of kidney, prostate, and breast cancer, and is also associated with high cholesterol, ulcerative colitis, thyroid disease, testicular cancer, kidney cancer, and pregnancy-induced hypertension. There is also concern about the impact on children, as PFAS can be transferred from mother to fetus during pregnancy and through breast milk. Aquatiere's Filter range removes PFAS including microcopic plasic particles.

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Is chlorine harmful to humans?

Although chlorine is beneficial in water supplies to prevent diseases such as cholera, dysentery, and typhoid, consuming and bathing chlorinated water is harmful. The risks drink chlorinated water include developping various cancers ( 93% higher than filtered water), reproductive problems, problems with the immune system, and heart attacks. Bathing issues include irritated and dried skin, hair damage, and eye irritation.. Chlorine when in contact with organic compounds in the water supply also produce the harmful by-product Trihalomethanes (THM'S). All Aquatere products target chlorine and remove it from your water.

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Why are Trihalomethanes harmful to humans?

Trihalomethanes (THMs) are liquid by-products formed when chlorine is used to disinfect water to make it safer to drink. THMs are colorless with a slight chlorine-like scent. These chemicals are called THMs because each contains three halogen molecules: chlorine, bromine or a mixture of chlorine and bromine. THMs are highly carcinogenic, even in small amounts and produce free radicals in the body, which trigger cell damage. Aquatiere combines ion exchange resins with special carbon filters to effectively remove THM's.

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Is fluoride harmful to humans?

Flouride is very widely used in medicine, dentistry, industry or agriculture and has many benefits. It’s safe when consumed in appropriate amounts. However the overdosing of fluoride possesses a real threat to the human body in the form of acute and chronic poisoning. Although dosing in water supplies is very low, infitration of other fluoride sources from industry and agriculture can pose a risk. Research into claimed health problems such as low IQ scores in children, bone cancer , arthritis and kidney disease from fluoride exposure in water is mixed, and further large, high-quality studies are needed. Ceramet - Aquatiere's special blend of granular ceramics removes flouride from your water.

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Shower Filters

What does a shower filter remove?

Aquatiere shower filters contain Ceramet™ , our proprietory blend of active ceramics. The advanced filtration kills bacteria whilst removing chlorine and other chemicals making the water kinder to the skin and hair. Our shower filters will remove minerals and help keep your skin soft and hydrated.

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Why should I buy a shower filter?

Showering in hard water leaves mineral deposits on your skin that can clog pores and dry out your skin. Your skin may end up feeling dry or scaly, and looking less than its best. Many people are driven to buy a shower filter due to skin complaints such as eczema. However, it is worth considering the amount of chlorine and other chemicals you are inhaling during a hot shower. As chlorine in shower water can create other unpleasant chemicals this might be a good reason to buy one. Inflammatory disease such as psoriasis need to be treated carefully and proactively to avoid flare-ups. One of the best ways to do that is to bathe in filtered water. The careful removal of potentially harmful minerals and chemicals ensures that your skin is protected and safe from irritation.Even healthy skin can become irritated by the addition of chemicals like chlorine to the water supply. Using filtered water is particularly important for anybody who has sensitive skin, including babies, children, and elderly people.

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Will a Aquatiere product help with my skin condition?

Yes. Aquatiere has over 20 years of experience with helping individuals ease the unpleasant effects of bathing or showering in tap water. our filters were developed for helping people suffering with skin irritation conditions and should be able to alleviate many of the issues caused by water on sensitive skin, Our shower filters and whole house water filtration systems are used by thousands of happy customers.

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Which Aquatiere products help with eczema and psoriasis?

Most of our products will help with skin problems. Our shower filters and bath filters provide a point of use solution while our whole house systems offer help at every tap or outlet.

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What is the best Aquatiere water filtration solution for showers and baths?

Aquatiere has pioneered the manufacture and distribution of shower filter and bath filters containing its proprietory brand of active ceramic granules Ceramet. Our whole house systems also contain Ceramet and as they offer filtered water to the shower or bath(s), producing safe, bacteria free water.

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Replacement Cartridges & Accessories

What are the cartridge change requirements on the Aquatiere systems?

The cartridge change requirements for our Pureau system are: Cartridge No 1 - Activated carbon, 12 months. Cartridge No 2 - Ceramet and Ecosorb, 36 months. Cartridge No 3 - Ion exchange resin, 3 months.

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How often do I change the cartridges on my Pureau water treatment system?

The cartridge change requirements are: Cartridge No 1 - Activated carbon, 12 months. Cartridge No 2 - Ceramet and Ecosorb, 36 months. Cartridge No 3 - Ion exchange resin, 3 months.

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Can I change the cartridges myself?

Yes, it is possible to change the cartridges yourself. It is important that the system is plumbed in with isolation valves each side as this will make changing the cartridges easier. Remember to keep the water filter housing spanner supplied next to the unit.

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Installation & Maintenance

Do I need a plumber to fit the Aquatiere Pureau/Ecopure systems?

Most people do you the services of their local plumber to install Aquatiere water treatment systems. However most individuals can do it themselves with the proper tools. You would need a pipe cutter, a spanner, a tape measure, an electric drill and screw drivers as the bare minimum. Most of our systems are installed under the kitchen sink where the incoming water main can be easily located.

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How do I install a Pureau water treatment system?

We offer comprehensive fitting instructions for all of our products on our website. The following link https://aquatiere.co.uk/step-by-step-guides-water-filter-softener-installation/#install-whole-house-water-filters to our Pureau and Ecopure fitting instructions will outline the required space, position, pipework and plumbing equipment required.

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Where should an Aquatiere whole house system be installed?

Our whole house systems are designed to be fitted onto the incoming water main. This can often be found under your kitchen sink. Sometimes the water supply can enter the property in a downstairs toilet or garage. Provided there is enough space our whole house water filters can be fitted where ever the supply enters the home. If space is an issue they can be fitted on an outside wall or even in a loft space.

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What are the alternatives to copper pipework?

Suitable non-copper pipework options are 1) JG Speedfit plastic pipes and fittings 2) Hep2O plastic barrier pipes and fittings 3) Flexible plumbing hoses with rubber internal tubes. It is extremely important NOT to fit copper pipes to our Aquatiere Water systems as this will invalidate our warrantly.

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Can Aquatiere’s Water systems be fitted outside?

Yes, our Pureau and Ecopure water treatment systems can be fitted on an outside wall. The units will need to be contained in a waterproof box which is fully insulated to prevent freezing of the filters and pipework in the winter months.

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Can Aquatiere’s water systems be fitted in a loft space?

Yes, It is possible to fit our Pureau water treatment systems in a loft space. Care should be taken to ensure the system has a water collection tray beneath it and that the tray has a pipe connected to it which leaves the loft space through the eaves or connects to an existing overflow pipe on a water expansion tank or cold water tank already in the loft. It is recommended that the unit be insulated to guard against both hot temperatures in the summer and very cold temperatures in the winter months.

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How can I test my water for hardness?

You can purchase water hardness test strips. These are available from many outlets including Ebay and Amazon. Testing water for hardness is best carried out before installing any water softening equipment. In the case of salt based water softeners you should see a reduction in hardness. If you are installing a saltless or saltfree alternative it is important to understand that the hardness minerals are measured by the hardness test strips and in the case of a salt based water softener these are exchanged for sodium, so the water will test softer. In the case of a salt free water softener (such as the Aquatiere Pureau range) the test strip will not show softer water as the hardness minerals are not exchanged for sodium and remain in the water. As the hardness minerals are mainly Magnesium and Calcium, they are necessary within the water to promote health but the salt free water softener system uses modern technology to prevent them forming hard scale.

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Are the Aquatiere whole house systems easy to fit?

Yes, our Pureau and Ecopure water treatment systems are fairly easy to fit. There is no requirement for a seperate drinking water supply or a drain to be fitted. It is plumbed directly onto the incoming water main.

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Why can’t Aquatiere whole house systems be fitted in solid copper pipework?

Aquatiere's whole house water treatment systems such as our Pureau and Ecopure range must NOT be fitted with solid copper pipework. Our water systems use a special high tech ion exchange resin that attract calcium and magnesium ions from the water. The ion exchange resin has an affinity with certain metal ions in the water and one is copper. If copper is used to fit our systems the fact that it will be new and it will have had to be cut, will leave copper ion residues in the water which will coat the surfaces of the ion exchange resin and stop it from working.

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Aquatiere Shipping & Returns

What is Aquatiere, and what products and services do you provide?

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Why should I use Aquatiere for water treatment solutions?

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Are Aquatiere's products suited for both residential and commercial applications?

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Can you share additional information regarding Aquatiere's advanced vortex technology?

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What kind of water impurities do Aquatiere systems target?

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How can I make an order for Aquatiere products?

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What payment options are accepted by Aquatiere?

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Is there a warranty on purchased products?

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What delivery options are available for Aquatiere products?

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How long does it take for Aquatiere products to be delivered?

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Can I track my order as it moves through the shipping process?

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What is the Aquatiere return policy?

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How do I file a return for a product?

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What is the process for getting a refund?

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Do I need an account to buy Aquatiere products?

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How can I create and manage an Aquatiere account?

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What do I do if I forget my Aquatiere account password?

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How does Aquatiere manage customer data and privacy?

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